Measuring what a directorate actually produces.
An organisation is not judged on its org charts: the assignment looked at what each directorate measures, and what those measures say.
The assignment
What the indicators say, and what they leave out.
The Civil Aviation Authority asked ETL Expertise to assess the performance measurement of its various directorates.
The assignment bore on the assessment arrangements themselves: which indicators are tracked, how they are produced, and what they actually allow to be steered.
Forty-five days were enough to cover every directorate and to deliver a comparative reading of their practices.